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The new economy's main impact is an ever-increasing
transparency in the interactions between an enterprise's
stakeholders: its workforce, customers and suppliers.
At OutSourcingIT we focus on the fundamental changes
in every aspect of these interactions. Though many of
the much-hyped eBusiness startups are not living up
to their promises, their influence is here to stay.
Increasingly interconnected customers, suppliers and
workforce are creating new and smarter markets. Such
markets impose new requirements for dynamically managed
relationships, enhanced participation and even the creation
of networked communities. eBusiness solutions help clients
to transform their enterprises into eCommunities through
an innovative 'consult, build and run' approach.
Our eBusiness Strategy consulting approach delivers
a comprehensive eStrategy that is aligned with clients'
overall business strategy - including business models,
channel choices, eProjects, and Roadmaps. Once our eBusiness
Solutions have been implemented, we can work with clients
to determine the next steps, such as a knowledge management
program or further collaborations for even more positive
results.
The solutions have been built to address the specific
needs of two communities - Customers, and the Workplace:
-Customer Communities: Customer Communities
addresses both Business to Business and Business to
Consumer opportunities covering CRM, Customer Portals,
eCommerce, mCommerce, SIPS secure payments, Sales Force
Automation and decision support systems. The underlying
technology includes the innovative use of many types
of networks and communications devices such as interactive
television, Personal Computers, telephone, ACDs, fax,
pagers, and mobile products such as PDA's. This, combined
with packaged solutions such as eSec, World Pay and
those developed with our business partners provides
an exceptional portfolio of business options from which
our customers can choose.
-Workforce Communities: Workforce Communities
address the needs of the Enterprise in developing and
leveraging their most valuable asset - people. Providing
WEB enabled solutions, not only increases the individual
productivity of employees, but can bring about significant
changes in the way the Enterprise performs as a whole.
Solutions include eWorkplace, Workforce Portals, Workflow
Management, Collaborative Working, and Document Management.
At the heart of our eBusiness offering is a range of
solutions called Enterprise Intelligence. This is the
driving force behind the necessary business integration
of the Enterprise and its communities. It includes eStrategy,
Collaborative Knowledge Management, Data Warehousing,
Enterprise Application Integration, and Enabling Technologies
as cornerstone services that truly link businesses together.
This is not just systems integration but Business Integration!
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