The new economy's
main impact is an ever-increasing transparency in the interactions
between an enterprise's stakeholders: its workforce, customers
and suppliers. At OutSourcingIT we focus on the fundamental
changes in every aspect of these interactions. Though many
of the much-hyped eBusiness startups are not living up
to their promises, their influence is here to stay.
Increasingly interconnected customers, suppliers and workforce
are creating new and smarter markets. Such markets impose
new requirements for dynamically managed relationships,
enhanced participation and even the creation of networked
communities. eBusiness solutions help clients to transform
their enterprises into eCommunities through an innovative
'consult, build and run' approach.
Our eBusiness Strategy consulting approach delivers a
comprehensive eStrategy that is aligned with clients'
overall business strategy - including business models,
channel choices, eProjects, and Roadmaps. Once our eBusiness
Solutions have been implemented, we can work with clients
to determine the next steps, such as a knowledge management
program or further collaborations for even more positive
results.
The solutions have been built to address the specific
needs of two communities - Customers, and the Workplace:
-Customer Communities: Customer Communities addresses
both Business to Business and Business to Consumer opportunities
covering CRM, Customer Portals, eCommerce, mCommerce, SIPS
secure payments, Sales Force Automation and decision support
systems. The underlying technology includes the innovative
use of many types of networks and communications devices
such as interactive television, Personal Computers, telephone,
ACDs, fax, pagers, and mobile products such as PDA's. This,
combined with packaged solutions such as eSec, World Pay
and those developed with our business partners provides
an exceptional portfolio of business options from which
our customers can choose.
-Workforce Communities: Workforce Communities address
the needs of the Enterprise in developing and leveraging
their most valuable asset - people. Providing WEB enabled
solutions, not only increases the individual productivity
of employees, but can bring about significant changes in
the way the Enterprise performs as a whole. Solutions include
eWorkplace, Workforce Portals, Workflow Management, Collaborative
Working, and Document Management.
At the heart of our eBusiness offering is a range of solutions
called Enterprise Intelligence. This is the driving force
behind the necessary business integration of the Enterprise
and its communities. It includes eStrategy, Collaborative
Knowledge Management, Data Warehousing, Enterprise Application
Integration, and Enabling Technologies as cornerstone services
that truly link businesses together. This is not just systems
integration but Business Integration!
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